Return Policy

Our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Exchange or return of product due to delivery of defective product, missing item, delivery of wrong product are available for 7 days from the date of your order. 

Shipping charges shall be paid by the customer in return and refund of the product. The product can be returned and refunded only due to faulty workmanship or error in order fulfillment by GP Pro.

Original invoice must accompany merchandise in the original package in order to issue a return and refund.

We recommend you to insure the package as we cannot be responsible for products that are lost in mail. Also, we cannot refund the cost of shipping.

No return will be provided if-

-The damage is done by the customer.

– If the product is not covered under return and refund policy.

– The return request is sent after 7 days of order placement.

– All returned items must be in new and unused condition, in their original unaltered packaging (including an intact UPC code), and must include all packing material, blank warranty cards, manuals and accessories.

– Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

NOTE: KEEP THE BILL AND ANY COUPON PROVIDED WITH THE ORDER PACK INSIDE THE ORDER YOU ARE RETURNING. 

Products returned after 7 days are not subjected to refund.

Please notify us immediately about any product defects or incomplete shipment.

Refund Policy

– GP PRO is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

– Refund will be made for the original purchase price only.

– Shipping and handling fees are non-refundable.

We will process a refund for your returned goods once they have been received and inspected by us. In most cases, we will issue your refund in the same way you made the original purchase. Please allow 5-7 days for a credit to appear on your account. If payment was made by cheque, the refund cheque will be issued no sooner than 10 business days after the date of purchase.

CANCELLATION POLICY 

Ordering products on GP Pro is really easy, but what to do if you want to cancel your order? 

We understand that there are situations when you order any product but later don’t feel like buying it. GP Pro provides you with the right to cancel your order anytime before it is shipped.

 If you want to cancel the order after the product has been shipped, you need to speak to GP Pro customer care and make a request to cancel the order.

After the order has been canceled, the money will be refunded to debit card or credit card, or internet banking account (whichever mode you have used for payment). In the case of  COD (Cash on Delivery), you will not receive any refund as you have not paid the money.

How to cancel an order on GP Pro?

If the product has not been dispatched by the seller, you must follow these steps to cancel the order on GP Pro

  1. To cancel the order on GP Pro, you must open the website, log in your GP Pro account    and select “My Orders”.
  2. As soon you click on “My Orders”. You will be able to see the list of all your orders. Select the order which you want to cancel and click on the ‘Cancel’ button.
  3. In the next step, you will be asked to provide reasons for canceling your order. You can select your reason among the reasons provided. If your reason is not listed, you can select ‘My reason is not listed’ and in the comment box provide the reason. The comment section is optional; you can fill or leave it as it is.
  4. After providing the reasons, you must click on ‘Confirm Cancellation’. Now your order will be canceled and you will receive a refund to the mode through which you have made the payment
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