Shipping & Extra Delivery Location (EDL) – Terms & Conditions

These Shipping & Extra Delivery Location (EDL) Terms & Conditions govern the shipment and delivery of products purchased from Golu Photos (“Company”, “we”, “us”, or “our”).

1. Order Processing & Dispatch

• Orders are processed after successful payment confirmation and verification of the order details.
• Orders are generally dispatched within [1–2 business days], subject to product availability and order verification.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• In case of stock unavailability or any unforeseen delay, the customer will be informed accordingly.

2. Standard Delivery

• Standard delivery generally takes [2–7 business days] from the date of dispatch, depending on the destination.
• Delivery timelines are indicative and may vary due to courier operations, weather conditions, public holidays, unforeseen events, or other circumstances beyond the Company’s reasonable control.
• Remote and non-serviceable locations may require additional delivery time.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed or communicated at the time of order confirmation.
• Additional charges may apply for remote locations, oversized/heavy shipments, special handling, or Extra Delivery Location (EDL) requests.

4. Extra Delivery Location (EDL)

An Extra Delivery Location (EDL) refers to any additional or alternate delivery location requested by the customer other than the standard delivery address provided with the order.

• EDL delivery is subject to location serviceability and logistics feasibility.
• Additional delivery/transportation charges may apply for EDL shipments.
• Any applicable EDL charges will be communicated to the customer before the delivery is processed.
• EDL delivery may require additional time depending on the location, distance, route, and logistics partner availability.
• The Company reserves the right to decline an EDL request where delivery is not feasible due to operational, logistical, regulatory, or safety-related restrictions.

5. Delivery Address & Contact Details

The customer is responsible for providing accurate and complete delivery information, including:

• Full delivery address
• PIN code
• Contact person’s name
• Valid mobile number
• Landmark or specific delivery instructions, where applicable

The Company shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Order Tracking

• Tracking details may be shared with the customer once the order has been dispatched.
• Customers are advised to monitor the shipment using the tracking information provided.
• Tracking updates are dependent on the logistics/courier partner’s system.

7. Delivery Attempts

• The courier/logistics partner may make delivery attempts as per its standard operating procedures.
• If the recipient is unavailable, refuses delivery, or the delivery cannot be completed due to customer-related reasons, the shipment may be returned to the Company.
• Any additional charges for re-delivery or reshipping may be payable by the customer.

8. Inspection at the Time of Delivery

Customers are advised to inspect the package carefully at the time of delivery, particularly for photographic equipment, electronics, fragile products, and high-value items.

Customers should check for:

• Visible damage to the outer packaging
• Signs of tampering
• Missing or damaged components

If the package appears damaged or tampered with, the customer is advised to refuse delivery where possible and immediately contact the Company.

9. Damaged, Missing or Incorrect Items

• Any transit damage, missing item, incorrect product, or delivery discrepancy should be reported within 24 hours of delivery.
• Clear photographs/videos of the package, shipping label, and product may be required for verification.
• Claims may be subject to investigation by the Company and/or logistics partner.
• The Company reserves the right to request additional information or evidence before approving any claim.

10. High-Value Shipments

For high-value products, the Company may implement additional security measures such as:

• OTP-based delivery
• Delivery verification
• Secure packaging
• Identification or authorization checks

Such shipments may only be delivered to the registered customer or an authorized recipient, as applicable.

11. Delayed, Lost or Undelivered Shipments

In the event of a delayed, lost, misplaced, or undelivered shipment, the Company will coordinate with the logistics partner to investigate the matter.

The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including courier disruptions, natural disasters, severe weather, strikes, government restrictions, transportation issues, or other unforeseen events.

12. Return to Origin (RTO)

An order may be returned to the Company if delivery fails due to:

• Incorrect or incomplete address
• Customer unavailability
• Refusal to accept the shipment
• Invalid contact details
• Failure to coordinate with the courier partner
• Other customer-related reasons

Re-shipping an RTO order may be subject to additional shipping and handling charges.

13. EDL Modification or Cancellation

Any request to modify or cancel an EDL should be made before the shipment is dispatched.

Once the shipment has been processed or dispatched, changes to the delivery location may not be possible. Any additional costs resulting from such changes may be charged to the customer.

14. Delivery Restrictions

Certain products may be subject to shipping restrictions based on their size, weight, nature, destination, applicable laws, or logistics partner policies.

The Company reserves the right to modify, restrict, or cancel delivery arrangements where necessary.

15. Force Majeure

The Company shall not be responsible for any delay, interruption, or failure in delivery caused by events beyond its reasonable control, including natural disasters, extreme weather, strikes, civil disturbances, government restrictions, transportation disruptions, pandemics, or other unforeseen circumstances.

16. Acceptance of Terms

By placing an order or requesting delivery to an Extra Delivery Location (EDL), the customer acknowledges and agrees to these Shipping & EDL Terms & Conditions, including applicable shipping charges, additional EDL charges, delivery timelines, and delivery requirements.

17. Customer Support

Golu Photos
Customer Support: 8826268139
Email: info@goluphotos.com
Business Hours: 10AM-7PM

Note: These terms are subject to change without prior notice. The latest version published by the Company shall be applicable to all eligible orders.